We strive to make our customers jobs easier at East West Manufacturing! Over the past several months, our IT and Customer Service teams have been hard at work to develop a new customer portal that will provide our customers with real-time support for their orders and shipments. Of course, the East West Customer Support team is always just a phone call or email away should our customers need us.
Our new customer portal has a newly designed interface to match our updated website.
All East West customers will have a unique username and password to use for their company login. After logging in, customers will be able to easily access their current order status, order history, shipments, or submit a RMA (Return Material Authorization) as seen on the left-hand side of the screenshot below.
The Open Order Status Detail screen gives our customers a detailed overview of parts currently in production or in transit. Anything highlighted in blue is linked to a document, for example, a copy of an invoice, order confirmation, packing lists, or bill of lading.
Customers can easily go back and access their order confirmations sent from East West.
There are tons of other great benefits to using our Online Customer Portal! The portal provides our customers:
- Access up-to-date customer reports, available anytime they are needed
- Provides all commonly requested documents (Bill of Ladings, Invoices, Packing Lists, etc.) available to print or download
- A daily update into the shipment status of their supply-chain from East West Manufacturing
If you're already an East West customer, your CSR should be in contact with you to set up a short and helpful online training session to walk you through the system and help you get the most out of the portal. We hope all of our customers enjoy using it and find the portal beneficial!
Did you know we can also help with Vendor-Managed Inventory? Click here to read more.