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East West Manufacturing Blog

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    April 05, 2018

    Why Your CM Should Use a Customer Onboarding Process

    Plenty of companies use “onboarding” processes when adding new employees, but does your manufacturer use the same type of process with its new customers? They should.

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    June 02, 2017

    7 Best Practices in the Return Merchandise Authorization Process 

    Returns. They're gonna happen. 

    You ordered one thing, but received another. Or maybe there was a defect in the product. Maybe what you thought you wanted wasn't really what you wanted. Whatever the reason, you need to return part or all of your shipment. What's your next step?

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    June 18, 2015

    Case Study: East West Customer Portal Actually Saves the Day!

    A self-service customer portal can actually keep your supply chain from avoiding disruptions.  It’s true and I’ve seen it work first hand.

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    May 28, 2015

    East West Manufacturing Launches New Customer Portal!

    We strive to make our customers jobs easier at East West Manufacturing! Over the past several months, our IT and Customer Service teams have been hard at work to develop a new customer portal that will provide our customers with real-time support for their orders and shipments. Of course, the East West Customer Support team is always just a...

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    January 22, 2014

    East West Manufacturing Supports "Show Your Stripes"

    November 18, 2013

    Benefits of Using East West VMI

    One of our goals at East West is to make your business as successful as possible while helping you increase your bottom line. Vendor-Managed Inventory (VMI) is one of the many services offered by East West Manufacturing to help you do just that.

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    July 15, 2013

    An Important Tool: The East West Customer Portal

    Have you ever wondered when a shipment is going to arrive or how you could get a packing list for a container that is about to deliver? Have you ever wondered what an item carton quantity is and its export carton size and weight? Have you ever needed a copy of an Order Confirmation or needed to print out an invoice? The East West Manufacturing...

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    July 08, 2013

    All Aboard: A Port Tour with East West

    Have you ever wondered how goods from across the world make the long journey into the U.S.? A Logistics Manager with East West had a rare opportunity to visit the busy Port of Charleston and get a first-hand look at the exciting import industry. Her story is below:

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    June 13, 2013

    East West Container Wizard Nominated for TAG Award!

    East West Manufacturing' s Container WizardTM was recently nominated for the TAG SSA Impact Awards! The nominations and finalists were decided by the TAG Southeastern Software Association (SSA), one of the founding members of the Technology Association of Georgia (TAG). East West Manufacturing was one of five finalists in the Corporate Internal...

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    February 04, 2013

    Seriously, What is Chinese New Year?

    A few months ago I spent some time in California visiting customers and preaching preparation for the upcoming Chinese New Year. On the return trip from San Francisco, I got the question, “Seriously, what is Chinese New Year?” After the two minute supply chain planning speech, it turned to culture. This guy wanted to know what it meant to people...

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