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5 Tips to Determine Who's In Your Supplier Network

April 26, 2017 by Patty Rasmussen

In your search for a contract manufacturer, you’d be wise to consider the issues of corporate values and ethical business practices. A 2014 Nielsen survey found that 55 percent of global online consumers across 60 countries are willing to pay more for products and services provided by companies that are committed to positive and environmental impact.

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Filed Under: Quality Control, Contract Manufacturing, Sourcing Materials, Suppliers, Supplier Network

UL and ETL Certification Marks: What’s the Difference?

April 17, 2017 by Patty Rasmussen

In your product development quest, you’re undoubtedly getting familiar with the acronym soup that surrounds quality, safety testing and deciding which certification marks your product will require. 

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Filed Under: Product Development, Quality Control, UL Testing, UL Certification

How To Manage Quality Processes When Using a Contract Manufacturer

March 17, 2017 by Patty Rasmussen

When you’re in the U.S. and your manufacturer is in Asia, Mexico or some other remote location, how do you know you’ll enjoy sustainable high quality production throughout the life of your part or product?

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Filed Under: Quality Control

Motor Reliability Testing: Does Your Contract Manufacturer Stack Up?

February 09, 2017 by Patty Rasmussen

Normally at the start of a manufacturing relationship, the contract manufacturer will ask the customer for a spec sheet — a report showing a variety of acceptable tolerances for the part or product. But if it’s a new product, or an older product that has undergone tweaks or changes through the years, there might not be a neat, up-to-date report.

That’s where motor reliability testing comes in. Reliability testing is an essential component of the manufacturing process. The test results provide information — pure data — that helps direct the design and manufacture of your product.

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Filed Under: EC Motors, Quality Control

7 Return Merchandise Authorization (RMA) Best Practices + Free RMA Form

March 17, 2016 by Mary-Kerstin Hassiotis

No seller wants to learn that a customer is dissatisfied with their product – whether because of a defect, an incorrectly fulfilled order or simply a change of preference. Handling such returns in a systematic and timely manner will prove extremely beneficial to keeping your business running smoothly and, most importantly, keeping customers satisfied. In this post we'll talk about the significance of a well-oiled return merchandise authorization procedure and seven best practices to adopt. Also be sure to download our free, totally customizable RMA form Excel template!

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Filed Under: Quality Control

Addressing Product Quality Issues with Your Supplier [Free Checklist]

March 01, 2016 by Mary-Kerstin Hassiotis

Product quality issues can be a real pain to deal with, but one thing is for sure: quality issues are inevitable, no matter how experienced your supplier is. So knowing how to address such problems is a skill worth learning. Of course, some issues will be more substantial than others, but approaching them with purpose and patience is the best way to go. Read on to gain our insight on tackling quality issues with your supplier, and don't forget to download our free checklist.

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Filed Under: Quality Control

6 Myths About Quality Control in Chinese Factories

February 11, 2016 by Mary-Kerstin Hassiotis

You've heard it all before: nothing but junk is made in China. While many low-cost and low-performing children's toys and other trinkets are indeed manufactured in China, many myths and misconceptions abound when it comes to quality control in Chinese factories. We're here to set the record straight. Good quality products can be and currently are made in China daily. 

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Filed Under: China, Quality Control

How to Maximize Rework Cost Savings

October 01, 2015 by Mary-Kerstin Hassiotis

You've probably been told that it's alright to make a mistake as long as you learn from it. This is something we preach here at East West. While mistakes do happen, some can be very costly and chip away at your bottom line (something our CFO likes to avoid). One such example is accumulating costs from rework, which is the correcting of a defective, failed, or non-confirming item during or after inspection. Essentially, this means lost time, increased waste and unplanned costs! Learning how to minimize this will eliminate negative effects and lead to cost savings and the production of higher quality products overall. 

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Filed Under: Engineering, Quality Control

Manufacturing in China: Not All PR is Good PR!

March 03, 2015 by Andy Reese

PT Barnum is attributed with a quote all marketers know and love; “I don’t care what you say about me as long as you spell my name right.”  Most of the time that is very true.  However, the recent CBS “60 Minutes” report that some of Lumber Liquidators Chinese made laminate floors may be in violation of health and safety standards due to excessive amounts of formaldehyde could be a death knell to the company!

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Filed Under: Quality Control, Offshore Expertise

5 Things You Must Know about Six Sigma

December 09, 2014 by Andy Reese

According to Today’s Engineer Six Sigma can trace its roots to Motorola and VP, Quality Bill Smith.  His theory of latent defects simply states that variation in manufacturing processes leads to defects.  Remove the variables and eliminate the defects.  Easy, right?

What qualifies as “Six Sigma”?  If you can achieve no more than 3.4 defects per million!

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Filed Under: Engineering, Quality Control